Sevottam Model

The term Sevottam is formed by joining two Hindi words seva and uttam meaning service and excellence respectively. It is a Service Delivery Excellence Model which provides an assessment-improvement framework to bring about excellence in public service delivery. The need for a tool like Sevottam arose from the fact that Citizens’ charters by themselves could(…)


Ethics is a set of principles of right conduct. It has been defined as a set of values and principles which helps guide behaviour, choice and actions. It helps to decide whether ones’ actions are right or wrong. Organizations as well as individuals have ethical standards. These standards help ensure that individuals belonging to an(…)


No administrator functions in a vacuum. As one is influenced heavily by the current cultural milieu: i.e. values, belief and attitude prevalent in society, well as the culture unique to the organization. Culture basically represents a pattern of values and behaviour, where response pattern persists over a period of time and gets institutionalized. Culture refers(…)


The ultimate goal prescribed in the National Training Policy is to attain “Training for All” which means that training would be imparted to all rungs of the Civil Services starting from the lowest to the highest in policy making. Accordingly, the Department of Personnel and Training has taken up a number of programmes to address(…)

Capacity Building related to the Right to Information Act 2005

The DAR&PG is implementing the DFID funded Capacity Building for Poverty Reduction (CBPR) Programme. The intent of the programme is to promote and support improvements in Public Administration for improving the service delivery to the poor. It supports the evolving governance and fiscal reforms agenda and the state level initiatives to promote and achieve reforms(…)


DARPG initiated a study for measuring governance at State level to provide a tool which could be used by State Governments to identify areas which need improvement. It was the expectation that assessing the state of governance for identifying parameters would help the policymakers and development practitioners to understand implications of certain decisions. Keeping these(…)

Capacity Building for Poverty Reduction

DARPG has undertaken a project funded by the Department for International Development (DFID), UK on ‘Capacity Building for Poverty Reduction’ (CBPR). The purpose of CBPR programme is to assist the Ministry of Personnel, Public Grievances and Pensions in its efforts to promote and support improvements in public administration, which will benefit the poor and the(…)


As part of the DFID programme a study was initiated by the Department entitled “Social Accountability Mechanisms” which would explore ways and means of enhancing the ability of citizens (especially the poor and marginalized) to engage with public servants and politicians in a more informed, direct and constructive manner so that the services under the(…)

e-Office – A National Mission Mode Project

e-Office is one of the Mission Mode Projects (MMP), under the National e- Governance Plan (NeGP). The NeGP as also the e-Office project has been approved by the Cabinet for implementation during the 11th Five Year The project is aimed at significantly improving the operational efficiency of Central Government Ministries and Departments through improvement in(…)


The Documentation and Dissemination Division of the Department primarily carries out the activities of documentation, incubation and dissemination of good governance practices of Centre, State/UT Government with a view to sharing of experience with each other and replication elsewhere. Besides, the Division also brings out periodic publications and maintains repository of reference material concerning public(…)